Frequently Asked Questions

Yes, lunabianca products are ideal for treating dermatitis thanks to their high content of donkey’s milk and zinc oxide, which soothe, protect and restore the skin’s balance without the need for medication. The most suitable products are the barrier repair cream, the face cream, the body cream and the hand cream, which are perfect for reducing redness, irritation and dryness, promoting skin wellbeing naturally.

To treat dermatitis with lunabianca products, only a small amount is needed thanks to their high concentration of donkey milk and zinc oxide. Apply a thin layer to the affected areas, massaging gently until fully absorbed. The face cream is perfect for use in the morning, whilst the barrier repair cream is ideal for use at night. For your body and hands, use the body cream and hand cream as and when required.

lunabianca products are an excellent solution for atopic dermatitis, thanks to their high content of donkey’s milk and zinc oxide, which help to soothe and protect the skin naturally, without the need for medication. For the face, we recommend applying the face cream in the morning to moisturise and strengthen the skin barrier, whilst the barrier repair cream – which is richer and more restorative – is ideal for the evening. If the dermatitis affects other parts of the body, the body cream and hand cream are ideal for nourishing, protecting and soothing irritated skin.

Yes, lunabianca products help to soothe the redness, flaking and irritation typically associated with seborrhoeic dermatitis, thanks to the soothing properties of donkey’s milk. The face cream, applied in the morning, moisturises without leaving the skin feeling heavy, whilst the barrier repair cream, used in the evening, helps to restore the skin’s balance and reduce inflammation.

Yes, lunabianca products are ideal for rosacea, thanks to their high content of donkey’s milk and zinc oxide, which calm redness, soothe the skin and naturally strengthen the skin barrier. For the face, we recommend applying the face cream in the morning to moisturise and protect the skin, whilst in the evening the barrier repair cream is ideal, as it helps to reduce inflammation and strengthen the skin overnight.

Yes, our creams are suitable for those suffering from acne, particularly the lunabianca Donkey Milk Barrier Repair Cream. The zinc oxide in the cream – an ingredient known for its anti-inflammatory, antibacterial and soothing properties – helps to reduce redness, inflammation and itching, whilst combating the proliferation of the bacteria responsible for acne. Furthermore, it regulates excessive sebum production, promotes the absorption of vitamin A and accelerates the healing process.

For best results, we recommend applying the Dermoprotective Cream directly to the affected areas. It can be used as a rinse-off mask or massaged in until fully absorbed, followed by the lunabianca donkey milk face cream, to ensure the skin is properly moisturised. Always consult a dermatologist for a personalised treatment plan!

Yes, lunabianca products are perfect for skin affected by rosacea, thanks to their soothing and strengthening effect on fragile capillaries. The face cream protects the skin from external factors and helps to reduce everyday redness, whilst the barrier repair cream, applied in the evening, helps to restore the skin’s barrier and provides relief for sensitive skin.

The cold can leave your hands dry, chapped and sore, but with the right routine you can protect and repair them. In the evening, apply a generous layer of barrier repair cream and wear cotton gloves to help it absorb overnight. In the morning, use the Nourishing Hand Cream to keep your hands soft and protected throughout the day. This method helps to restore the skin’s barrier, prevent redness and soothe irritation.

All our cosmetics are formulated with gentle ingredients that are kind to the skin, even sensitive skin. However, for the daily care of little ones, lunabianca has developed two products designed specifically for children’s skin:
– lunabianca Baby Bath Milk, a gentle and nourishing cleanser, enriched with the soothing properties of chamomile, ideal for daily cleansing;
– lunabianca Baby Face and Body Cream, with a soft and soothing texture, perfect for moisturising and protecting little ones’ skin.
Both contain donkey milk and carefully selected natural ingredients, to ensure maximum tolerability and safety from a very early age.

The products in the baby range are suitable from 9 months of age, following weaning, to ensure maximum safety and reduce the risk of allergies linked to the presence of donkey’s milk in our natural ingredients. It is worth noting that donkey’s milk is known to have a composition very similar to that of breast milk, which is why it is generally well tolerated even by the most sensitive skin.

To identify your skin type, observe how your skin behaves throughout the day:
Dry skin: feels tight and may flake.
Oily skin: noticeable shine, especially in the T-zone (forehead, nose, chin).
Combination skin: a mix of dry and oily areas.
Sensitive skin: prone to redness and irritation.

If you have any concerns, it is advisable to consult a dermatologist for a thorough assessment.

Discover the lunabianca donkey milk products best suited to your skin in our shop!

Our products are formulated to be gentle and suitable for most skin types; they are particularly suitable for sensitive skin. As everyone’s skin is unique, we recommend always carrying out a patch test before use.

A moisturiser has a thicker consistency and forms a protective barrier on the skin to lock in moisture. A serum, on the other hand, has a lighter consistency and contains a higher concentration of active ingredients, designed to penetrate deeper into the skin and tackle specific skin concerns.

For best results, use both as part of your skincare routine: first apply the lunabianca Donkey Milk plumping face Serum, followed by the lunabianca Face Cream, for complete hydration and a smoothing, regenerating effect.

Lip balm is generally intended for daily, preventative use: it creates a protective barrier that helps prevent dryness, but often has a simpler, lighter formulation.
lunabianca’s donkey milk lip balm, on the other hand, is a genuine intensive treatment: enriched with nourishing and regenerating ingredients, it is designed to repair, soothe and deeply moisturise even the driest or most chapped lips.
Donkey milk, rich in vitamins and fatty acids, combined with natural butters and oils, makes the formula more complete and effective than a standard lip balm.
Perfect as part of your daily routine, but also ideal as an intensive treatment during periods of increased stress on the lips (cold, wind, sun, face masks, etc.).

Bad news: our production of collagen and elastin – the building blocks of youthful, supple skin – starts to slow down around the age of 25. What’s more, our cells don’t regenerate as quickly either; therefore, incorporating anti-ageing and exfoliating products into your routine from the age of 20 onwards helps keep your skin plump and radiant.
The lunabianca Donkey Milk Face Cream is an excellent product to start looking after your facial skin.

Right from the very first applications, lunabianca face cream delivers visible results: the skin immediately appears brighter and more radiant, with an effect similar to that of a light highlighter. The complexion looks more even, vibrant and less dull. To the touch, the skin on the face, neck and décolleté feels soft, velvety and perfectly moisturised, with a pleasant sensation of comfort. The effect is that of skin that looks instantly better cared for and naturally glowing, without appearing shiny.

The anti-ageing effects begin to become visible after around 4 weeks of regular use of the lunabianca face cream, ideally when used in combination with the lunabianca serum. The skin gradually becomes more supple, firmer and smoother, with a visibly healthier and more relaxed appearance. The plumping effect develops over time, helping to reduce the appearance of fine lines and expression lines. Thanks to its gentle, natural formula, the cream is also ideal for sensitive skin, promoting deep regeneration without causing irritation.

The ‘pilling’ effect, occurs when the cream is not properly absorbed by the skin and small particles accumulate on the surface. This often happens when too much product is applied: lunabianca cream is, in fact, highly concentrated, and only a small amount is needed to achieve effective results.

Another common cause is the presence of dead skin cells that have not been removed, which hinder absorption and encourage the formation of lumps. Using several products in quick succession can also contribute to the problem, especially if you do not allow sufficient time for absorption between applications.

To avoid this effect, it is important to apply a small amount of product, massage it gently into clean, exfoliated skin, and allow each step of your skincare routine to be absorbed before moving on to the next. By doing so, the cream will blend perfectly into the skin, leaving it smooth and even.

We’d all like to see immediate results on our skin, but most treatments take time to work. Anti-ageing products, for example, such as the lunabianca Donkey Milk Filler Serum and Face Cream, need to be used for at least 28 days. This is the time the skin needs to regenerate and show the first visible improvements.

Yes, lunabianca’s barrier repair cream is gentle and well tolerated on both the face and body, thanks to its formula based on donkey’s milk and zinc oxide, ingredients known for their soothing and protective properties.

It is particularly suitable for sensitive skin, irritation, redness, mild dermatitis or areas prone to chafing or maceration (such as the groin, neck, elbows and knees). Zinc oxide helps to soothe the skin and create a protective barrier, making this cream useful in situations such as skin rashes or nappy rash.

However, it should not be applied to sunburn or infected wounds. In the event of persistent dermatitis or irritation that does not improve within a few days, it is advisable to consult a doctor to discuss a more specific treatment.

Yes, lunabianca’s barrier repair cream is ideal for applying after hair removal. Thanks to its donkey milk and zinc oxide content, it has a soothing, calming and protective effect, making it perfect for relieving redness, irritation and a burning sensation that can occur after hair removal.

Its delicate texture is easily absorbed without leaving a greasy residue, creating a natural barrier that helps the skin to regenerate, leaving it soft, moisturised and visibly soothed. It is also particularly suitable for sensitive areas, such as the groin and underarms.

For best results, apply it immediately after hair removal to clean, dry skin, massaging it in gently.

Yes, lunabianca’s barrier rapair cream is very useful after sun exposure, especially in cases of redness or mild sunburn. Thanks to its formula based on donkey milk and zinc oxide, it has a soothing, refreshing and moisturising effect, helping the skin to regain its balance and comfort.

After a day at the beach or in the sun, applying it to clean, dry skin helps to soothe redness, reduce the sensation of heat and prevent dryness and flaking. It is also perfect for even the most sensitive areas, thanks to its gentle, non-occlusive texture.

However, in the event of severe sunburn or blisters, it is advisable to consult a doctor before applying any product.

Our cosmetics are dermatologically tested and have no contraindications; donkey’s milk is considered safe for pregnant women, new mothers and breastfeeding women (did you know that it is also the milk with the composition most similar to that of breast milk?).

We recommend our Donkey Milk Body Cream to pregnant women and new mothers: thanks to its moisturising and skin-firming properties, it helps prevent stretch marks.

Donkey’s milk contains a range of substances capable of preventing and combating the skin’s ageing process, promoting skin regeneration and moisturising the skin. This is mainly due to the proteins it is rich in, particularly lysozyme, arginine and serine. It therefore has a rightful place in anti-ageing skincare. Above all, it stimulates the formation of collagen, the main elastic fibre on which skin tone depends. This is why it is effective against wrinkles and sagging skin. In particular, vitamins A, C and E have specific properties that combat free radicals, which are among the main causes of skin ageing. (→ lunabianca Filler Serum and Face Cream)

As well as its anti-wrinkle properties, it has soothing and healing effects, making it ideal for sensitive, irritated skin or skin prone to dermatitis, psoriasis and eczema. Its mineral salts promote cell renewal and help to reduce rosacea and visible capillaries. It is particularly gentle on the skin and is also ideal for dry skin, which tends to flake or suffer from irritation, rashes or, indeed, dermatitis. It also helps to alleviate rosacea (→ lunabianca Skin-Protecting Cream)

Unlike many brands that use donkey milk in minimal quantities for purely commercial purposes, Cosmetica Gentile’s lunabianca range utilises high and genuinely effective concentrations, the result of over 10 years of research.

In our cosmetics, the percentage of donkey’s milk ranges from 20% to 70%, depending on the type of product and its specific function. In many formulations, donkey’s milk is even the first ingredient, a fact that fully justifies its value.

This precious ingredient is rich in vitamins, fatty acids and proteins, and has emollient, firming, regenerating, nourishing and soothing properties. It stimulates collagen synthesis, helps to soothe redness, eczema and psoriasis, and leaves the skin looking visibly healthier, more radiant and firmer.

The amount of donkey milk in lunabianca cosmetics varies depending on the specific function of each product and the overall formulation designed to ensure maximum effectiveness, ranging from 20% to 70% of the product.
In some products, such as face creams or intensive treatments, a higher percentage is used to make the most of the nourishing, soothing and regenerating properties of donkey milk.
In other products, such as cleansers, the amount is carefully adjusted to maintain effectiveness without compromising the gentle texture or the cleansing action of the formula.
In all cases, we always select high-quality donkey milk and measure out its content in a targeted and informed manner, to deliver tangible results whilst respecting the skin’s natural balance.

Donkey’s milk is listed as the first ingredient in the INCI to ensure intense hydration and a genuine concentration, undiluted with water. It offers regenerative, elasticity-enhancing and nourishing properties.

The INCI (International Nomenclature of Cosmetic Ingredients) is essential for understanding the composition of a cosmetic product and choosing formulas that are safe and effective for the skin. lunabianca cosmetics stand out for their clean, natural INCI, containing a high percentage of donkey milk and ingredients selected to promote the wellbeing of sensitive skin. Reading the INCI helps you avoid harsh substances and choose gentle, nourishing and dermatologically tested cosmetics.

Every product page in our online shop contains a detailed list of ingredients (INCI). If you have any specific questions, we are here to provide you with further information.

No, lunabianca’s donkey milk cosmetics do not contain parabens, silicones or harsh surfactants such as SLS (Sodium Lauryl Sulphate) or SLES (Sodium Laureth Sulphate).
We have chosen gentle formulations, developed using natural and functional ingredients, whilst respecting the skin’s natural balance.
Our philosophy is to offer products that are effective yet gentle on the skin, suitable even for those seeking cleaner, more transparent and more conscious solutions.

Stating that a cosmetic product is dermatologically tested means that the product has undergone skin tolerance tests on a sample of human volunteers, under the supervision of a medical specialist, usually a dermatologist.
These tests, carried out in authorised laboratories in accordance with recognised protocols, serve to assess the product’s compatibility with the skin and to rule out the risk of irritant or allergic reactions under normal conditions of use.
lunabianca cosmetics containing donkey milk have passed these tests, demonstrating an excellent tolerance profile, even on sensitive skin. This provides a further guarantee of safety for those seeking gentle yet effective formulations.

Yes, all our cosmetics are delicately scented, except for the lunabianca Donkey Milk Barrier Repair Cream, which is specifically formulated for more sensitive and problematic skin, to ensure maximum gentleness and comfort without any added fragrances.

Our cosmetics do not contain SPF because lunabianca’s formulas focus on deep hydration, a soothing effect and the skin’s natural protection, without weighing it down with sun filters that require specific formulations. We have chosen not to include SPF directly in our creams, to ensure maximum compatibility even with the most sensitive skin and to give everyone the freedom to choose the protection factor best suited to their skin type and lifestyle.

You can easily incorporate sun protection into your beauty routine by applying, after your lunabianca face or body cream, a product with SPF specifically formulated to protect against UV rays. This approach is also recommended by dermatologists, as it allows you to apply the correct amount of protection and ensures genuine effectiveness against sun damage.

This ensures that the skin receives both the hydration and care it needs, as well as effective protection against UVA and UVB rays.

The lunabianca face cream has a rich, velvety texture; it is soft to the touch and a pleasure to apply. It is enhanced by a delicate yet lingering fragrance, with fresh notes that leave you feeling clean and refreshed.

Once applied to the skin, it absorbs quickly without leaving a greasy residue, leaving the face moisturised, silky and radiant, but without any shine. Its balanced texture makes it ideal for daily use, even before applying make-up. It provides immediate and long-lasting comfort to the skin, keeping it feeling fresh all day long.

lunabianca body cream has a buttery, velvety texture; it feels pleasantly soft to the touch but isn’t heavy. Although rich and nourishing, it absorbs easily without leaving the skin feeling greasy or sticky, allowing the skin to breathe freely — a feature that is particularly appreciated during the warmer months.

Its scent is delicate yet long-lasting, enveloping the body in a light, natural fragrance that provides a lasting sense of comfort and well-being. Ideal for those seeking deep hydration and a sensory experience, without compromising on lightness.

lunabianca’s barrier repair cream has a thick texture but feels surprisingly light on the skin. Although quite rich, it spreads easily, absorbs quickly and leaves no greasy or uncomfortable residue. It is designed to offer protection and comfort without feeling heavy.

It is formulated without added fragrances and has a neutral, subtle scent that fades within moments of application, leaving the skin protected, moisturised and naturally soft.

As it contains zinc oxide, we recommend using just a small amount and massaging it in gently to avoid the typical white film. It is perfect for daily use, but can also be applied in a thicker layer as an intensive night-time treatment or a soothing mask on particularly stressed or reddened areas.

Absolutely. The higher price of donkey milk cosmetics is the result of a combination of factors relating to both the quality of the ingredients and the production process. Donkey milk is a rare and precious ingredient, known for its extraordinary nourishing and soothing properties. Harvesting it requires care and a sustainable approach, making it naturally more expensive than synthetic ingredients.

Ingredients are one of the main cost drivers in the production of cosmetics: our formulas contain organic ingredients, selected to ensure maximum effectiveness and tolerability, even on the most sensitive skin. The use of natural, organic and high-quality raw materials has a significant impact on the final cost, but results in tangible and visible benefits for the skin.

Furthermore, lunabianca cosmetics are dermatologically tested and the result of in-depth research to ensure high performance whilst maintaining complete safety. Certifications and laboratory tests also represent a significant investment in consumer protection.

Furthermore, our products are highly concentrated, so only a small amount is needed for each application to achieve visible results, making the product last longer.

We have opted for simple, eco-friendly packaging, which reduces both the environmental impact and unnecessary costs, so that we can invest in the quality of the formula rather than its outward appearance.

In short, choosing lunabianca means making an informed investment in a natural, safe and effective cosmetic product, formulated with care and transparency.

To ensure the products remain effective, store them in a cool, dry place, away from direct sunlight and sources of heat. Make sure you close the containers tightly after each use to prevent contamination.

The period of time within which the product, once opened, can be used in complete safety is indicated by the PAO, which is printed on the label. The PAO (Period After Opening) is a symbol consisting of an open jar with a number followed by an ‘M’ (indicating months) or a ‘Y’ (indicating years). This symbol indicates the safe shelf life of the product after it has been opened for the first time.

lunabianca cosmetics last a long time because osnly a mall amount is needed for each application, thanks to their high concentration of active ingredients. Each pack, when used correctly, can last several months. Furthermore, the airless packaging preserves the freshness and effectiveness of the product right down to the last drop, without any wastage.

lunabianca’s airless cosmetic packaging offers numerous benefits in terms of hygiene, preservation and ease of use. This type of packaging prevents the product from coming into direct contact with the air and fingers, preserving the purity of the donkey milk and the integrity of the active ingredients, which thus remain fresh, stable and effective right up to the very last application.

Furthermore, the airless system minimises the risk of bacterial contamination and product wastage. Thanks to the dispensing pump, it is possible to dispense only the amount required – which, in the case of our concentrated cosmetics, is very small indeed – thus avoiding overuse and ensuring more precise and longer-lasting use.

A practical, hygienic and sustainable choice, perfectly in line with the philosophy of gentle cosmetics: protecting the skin and respecting the environment.

Packaging with a pump dispenser is a functional, practical and hygienic choice. It allows you to easily dispense the desired amount of product, preventing waste and making it simpler and more convenient to use, even in the shower with wet hands.
Furthermore, it reduces direct contact with the contents of the bottle, helping to keep the product better protected from contamination.
Another important advantage is the improved overall hygiene: unlike screw-top lids or squeeze bottles, the pump minimises the risk of water or residue entering the container.
Finally, it is an inclusive and accessible solution, designed for those with mobility difficulties or who prefer a quick and intuitive system.

You’ll find this type of packaging for the body wash, baby bath milk and shampoo from the lunabianca donkey’s milk range.

A reputable natural skincare brand goes to great lengths to protect the environment and safeguard your health, offering a win-win situation. If sustainability and wellbeing are key priorities for you, choosing natural skincare is undoubtedly the most ethical choice.

Find out more about Cosmetica Gentile’s philosophy and how our products reflect these values, for a sense of wellbeing that respects both you and the planet.

Cosmetica Gentile cosmetics are formulated and manufactured for an ethical market, with the aim of minimising their environmental impact as much as possible compared to traditional products. Here’s why:

• Concentrated formulations: we use highly effective active ingredients, thereby reducing the need for preservatives, synthetic stabilisers or polluting chemical fillers.
• Biodegradability: our formulas are readily biodegradable and free from substances harmful to the aquatic environment, such as microplastics, silicones and PEGs.
• Short supply chain: the donkey’s milk is sourced locally, thereby reducing transport-related emissions.

Compared with mass-market cosmetics, Cosmetica Gentile embraces a philosophy of ethical, responsible and transparent production, with a significantly lower environmental footprint.

Cosmetica Gentile remains true to its ‘green’ ethos and refuses to carry out animal testing on either raw materials or finished products. Furthermore, all animal-derived ingredients used in its formulations are obtained using cruelty-free methods.

The donkey’s milk used in Cosmetica Gentile products comes from a farm in Dossena (BG), where the animals are treated with respect, in accordance with strict ethical standards. The donkeys are not subjected to intensive farming: milking takes place only after the foal has received the milk it needs for its growth, and in limited quantities, in full respect of their natural cycle.

The farm operates on a short supply chain to ensure traceability and quality. The animals live in controlled conditions, with access to outdoor pastures and without the use of mechanical coercion. No hormones are administered to stimulate lactation. This approach guarantees organic, pure donkey’s milk, rich in active ingredients, produced in a cruelty-free manner and with a low environmental impact.

Animal welfare is central to our mission: find out more about Cosmetica Gentile’s ethical approach.

The production of donkey milk can have a significant environmental impact, particularly if it is not managed sustainably. Rearing donkeys requires resources such as land and water. The Mondo Asino farm, which looks after the female donkeys, is committed to sustainable and environmentally friendly farming practices that minimise this impact. The donkeys live in the wild, feeding on grass or hay.

Yes, Cosmetica Gentile is strongly committed to environmental sustainability, including through its packaging. We mainly use recyclable packaging and, where possible, packaging made from post-consumer recycled (PCR) material. The bottles are designed to minimise their environmental impact and are free from unnecessary plastic.

The labels are printed using non-toxic inks, and secondary packaging has been eliminated to minimise waste. Furthermore, all our shipping materials (boxes, protective packaging, tape) are 100% recyclable and sourced from FSC-certified supply chains.

Our approach goes beyond recycling: the minimalist design aims to reduce waste by encouraging customers to reuse or dispose of the containers properly.

Lunabianca products are packaged in bottles without any secondary packaging, i.e. without outer boxes. This is an ethical and environmentally friendly choice, designed to reduce waste and the environmental impact caused by unnecessary over-packaging.

However, if you purchase products directly from our website, they are dispatched in an elegant gift box made from recycled cardboard, with natural hay used as protective padding. This solution ensures the product is protected during transit, whilst also adding a thoughtful and sustainable touch – perfect for anyone looking to give or treat themselves to a gift.

Receiving the bottle ‘in bulk’, therefore, is not a shortcoming, but part of a conscious choice that combines aesthetics, functionality and respect for the environment. 💚📦

You can add the lunabianca donkey milk complimentary sample set to your basket at the checkout. The set comprises five samples of our best-selling products: face cream, filler serum, body cream, organic cleansing milk and hand cream.

For information on the status of your delivery, you can contact us by telephone on +39 375 6292212 from Monday to Friday between 9.00 a.m. and 1.00 p.m. and between 2.00 p.m. and 6.00 p.m., by email at info@cosmeticagentile.it, or by filling in the form on our website.

Yes, we accept returns within 30 days of purchase. The product must be unused and in its original packaging. To initiate a return, please contact us by telephone on +39 375 6292212 from Monday to Friday between 9.00 am and 1.00 pm and between 2.00 pm and 6.00 pm, by email at info@cosmeticagentile.it, or by completing the form on our website.